Not everyone who ventures into business is business-process capable. Specifically in the small to medium enterprises. It just boils down to executing and making the sales. Some companies can even go as far as not having a strategy in place. They run reports, and they account on a daily basis, with no solid infrastructure to support them.
The evolution of computing has reached far and wide. With the introduction of AI and VR on the business side, more and more people are getting comfortable to trust the machine to do a huge chunk of work for them.